Privacy Policy

This Privacy Policy outlines how we collect, use, and share your personal information when you visit or make a purchase from dixieworkwear.com.au (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. This information is referred to as “Device Information.”

We collect Device Information using the following technologies:

  • Cookies: Small data files placed on your device or computer that may include an anonymous unique identifier. For more details on cookies, and how to disable them, visit www.allaboutcookies.org.

  • Log Files: Track actions occurring on the Site, collecting data such as your IP address, browser type, and referring/exit pages.

  • Web Beacons, Tags, and Pixels: Electronic files that track your browsing activities on the Site.

Additionally, when you make a purchase or attempt to make a purchase, we collect personal information such as your name, billing and shipping address, payment information (including credit card details), email address, and phone number. This information is referred to as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.

How We Use Your Personal Information

We use the Order Information we collect to fulfill orders placed through the Site, including:

  • Processing your payment information,

  • Arranging shipping,

  • Providing invoices and order confirmations.

Additionally, we may use this Order Information to:

  • Communicate with you,

  • Screen orders for potential risk or fraud,

  • Provide information or advertising related to our products and services, based on your preferences.

We use Device Information to help screen for potential fraud (e.g., using your IP address) and to optimize and improve our Site. This includes:

  • Generating analytics about how our customers browse and interact with the Site,

  • Assessing the effectiveness of our marketing and advertising campaigns.

Sharing Your Personal Information

We may share your Personal Information with third-party providers to help us use it, as outlined above. For example:

  • Shopify powers our online store, and you can read how Shopify uses your Personal Information here.

  • Google Analytics helps us understand how customers use the Site, and you can read about how Google uses your information here. You can opt-out of Google Analytics here.

Additionally, we may share your Personal Information to comply with applicable laws and regulations or to respond to legal requests, such as subpoenas, search warrants, or other lawful requests.

Behavioral Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For more information on targeted advertising, visit the Network Advertising Initiative’s educational page here.

You can opt-out of targeted advertising by using the links below:

You can also opt-out of some services by visiting the Digital Advertising Alliance’s opt-out portal here.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we detect a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access the personal information we hold about you and to request corrections, updates, or deletion. To exercise this right, please contact us using the details provided below.

Additionally, if you are a European resident, we note that we process your information to fulfill contracts we may have with you (e.g., if you make an order), or to pursue legitimate business interests.

Please note that your information may be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we retain your Order Information for our records unless and until you ask us to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via email at contact@dixieworkwear.com.au or by mail at:

Dixie Workwear
[Re: Privacy Compliance Officer]

These Trading Terms ("Terms") set out the terms and conditions upon which you may purchase products via the DIXIE WORKWEAR website or telephone. Please read the following Terms carefully before placing your order. By completing the online order form or ordering via telephone, you (the "Customer") agree to be bound by the terms and conditions below.

DIXIE WORKWEAR
ABN 29 823 794 121

Orders

Goods displayed on the DIXIE WORKWEAR website are available for purchase (subject to availability) online and over the telephone. All undecorated products are stocked in warehouses in Australia and New Zealand and are available for immediate delivery.

For decorated orders, a virtual proof will be provided and agreed upon with the Customer before production commences.

The Customer must use the online order system to place an order for products via the internet ("Online Order"). The Customer warrants that all information and data provided in the online order is accurate, complete, and up to date. The Customer must promptly inform DIXIE WORKWEAR of any changes to this information.

After an Online Order is submitted, the Customer will be contacted via telephone, fax, or email to:

Within a reasonable time after such confirmation and approval, DIXIE WORKWEAR will arrange delivery of the goods to the address in Australia nominated by the Customer ("Delivery Address").

The Customer is responsible for any costs associated with accessing the DIXIE WORKWEAR website and placing Online Orders, including internet service provider fees and telephone call charges when ordering by phone.

Pricing

All prices are listed in Australian dollars and are subject to change; however, changes will not affect orders placed prior to the change taking effect. Prices exclude Australian GST, which is calculated at checkout. Special pricing is as shown on the website.

Goods are charged at the price applicable at the time the order is submitted. Upon delivery, DIXIE WORKWEAR will issue a tax invoice specifying the total price, including delivery.

Payment Terms

DIXIE WORKWEAR accepts the following payment methods for Online and telephone orders:

Please note: cheque payments require 5 business days to clear before goods are dispatched.

Property in the goods does not transfer to the Customer until payment in full has been received. Risk in the products passes to the Customer at the time goods are delivered to the Delivery Address.

Delivery

All delivery costs are charged to the Customer.

Delivery timeframes:
up to 5 business days
up to 10 business days
3 to 15 business days

Anyone at the Delivery Address who receives the goods will be presumed to be authorised to do so. If no one is available or of appropriate age to accept delivery, DIXIE WORKWEAR may retain possession and charge an additional fee for re-delivery.