FAQ

ARTWORK

What graphic file type should I send you?
We prefer Vector files such as EPS, Adobe Illustrator (.ai), Corel Draw (.cdr), or PDF with text converted to outlines. JPEG, GIF, TIFF, and Word files are generally not suitable. Please provide your PMS colours if exact colour matching is required.

What if I don't have artwork or a usable logo?
No problem! If you can't supply the required format, we offer a logo recreation service for $50 (which you can keep for future use). 

ORDERING

How do I place an order?
Email or call us. We’ll send you an Order Confirmation outlining products and total costs.

What if I want to speak to someone?
We’d love to hear from you. Contact us via email or phone and we’ll respond within 24 hours (please note: Friday enquiries may be answered the following Monday).

Do you supply products not featured on your website?
Yes! Our website showcases a selection of products, but we source from across Australia and the globe. If you don’t see what you’re looking for, we can probably source or custom-make it for you.

What is a minimum order quantity (MOQ)?
Most products have a MOQ. However, we can quote on orders below MOQ where possible. Reach out to discuss your needs.

SHIPPING & DELIVERY

What countries do you ship to?
We currently ship Australia-wide.
For international orders (USA, Canada, NZ, Europe, UK), please email info@dixieworkwear.com.au for a custom quote.

How long does delivery take?

  • Undecorated items: Up to 5 business days

  • Ordered-in stock: Up to 10 business days

  • Decorated items: 3 to 15 business days

Express turnaround available on select items — ask us for recommendations if you're on a deadline.

Shipping costs:

  • FREE shipping on orders over $99

  • Flat $9.95 shipping for orders under $99

Note: We do not ship to PO Boxes or Parcel Lockers

RETURNS & REFUNDS

What’s your return policy?
You have 30 days from delivery to request a refund or exchange on undecorated items.

Damages or issues with your order?
Please inspect your items immediately. For damaged or incorrect decorated goods, we’ll refund or replace. Notify us of any shortages right away so we can resolve them.

Non-returnable items include:

  • Perishable items (e.g., PPE)

  • Custom/decorated goods (e.g., embroidery)

  • Clearance/sale items

Exchanges:
Items must be returned in original condition with tags attached within 30 days. For quickest service, return your item and place a new order once your return is approved.

How long do refunds take?
Refunds are processed within 7 days of receiving returned items.

If you have further questions, please contact our team at 📧 info@dixieworkwear.com.au

These Trading Terms ("Terms") set out the terms and conditions upon which you may purchase products via the DIXIE WORKWEAR website or telephone. Please read the following Terms carefully before placing your order. By completing the online order form or ordering via telephone, you (the "Customer") agree to be bound by the terms and conditions below.

DIXIE WORKWEAR
ABN 29 823 794 121

Orders

Goods displayed on the DIXIE WORKWEAR website are available for purchase (subject to availability) online and over the telephone. All undecorated products are stocked in warehouses in Australia and New Zealand and are available for immediate delivery.

For decorated orders, a virtual proof will be provided and agreed upon with the Customer before production commences.

The Customer must use the online order system to place an order for products via the internet ("Online Order"). The Customer warrants that all information and data provided in the online order is accurate, complete, and up to date. The Customer must promptly inform DIXIE WORKWEAR of any changes to this information.

After an Online Order is submitted, the Customer will be contacted via telephone, fax, or email to:

Within a reasonable time after such confirmation and approval, DIXIE WORKWEAR will arrange delivery of the goods to the address in Australia nominated by the Customer ("Delivery Address").

The Customer is responsible for any costs associated with accessing the DIXIE WORKWEAR website and placing Online Orders, including internet service provider fees and telephone call charges when ordering by phone.

Pricing

All prices are listed in Australian dollars and are subject to change; however, changes will not affect orders placed prior to the change taking effect. Prices exclude Australian GST, which is calculated at checkout. Special pricing is as shown on the website.

Goods are charged at the price applicable at the time the order is submitted. Upon delivery, DIXIE WORKWEAR will issue a tax invoice specifying the total price, including delivery.

Payment Terms

DIXIE WORKWEAR accepts the following payment methods for Online and telephone orders:

Please note: cheque payments require 5 business days to clear before goods are dispatched.

Property in the goods does not transfer to the Customer until payment in full has been received. Risk in the products passes to the Customer at the time goods are delivered to the Delivery Address.

Delivery

All delivery costs are charged to the Customer.

Delivery timeframes:
up to 5 business days
up to 10 business days
3 to 15 business days

Anyone at the Delivery Address who receives the goods will be presumed to be authorised to do so. If no one is available or of appropriate age to accept delivery, DIXIE WORKWEAR may retain possession and charge an additional fee for re-delivery.